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Privacy Policy

LifeOnPlus Technologies India Pvt. Ltd. ("we", "our", "us") is committed to protecting your privacy and ensuring the confidentiality of your data. This Privacy Policy explains how we collect, use, disclose, and protect your personal data across all LifeOnPlus platforms including the mobile application ("LifeOnPlus App") and the website ("Website"-www.lifeonplus.com).

SECTION I: GENERAL POLICY (COMMON TO ALL PLATFORMS)


1. Jurisdiction and Applicability

This Privacy Policy is governed by Indian laws, including:
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
This policy applies to all users of LifeOnPlus platforms within India. If accessing from outside India, you are responsible for compliance with local laws. We make no representations or warranties that the App is compliant with the legal requirements of jurisdictions outside India. Use of the App from outside India is at your own risk.

2. Information We Collect

We may collect:

  • Personal Information: Name, gender, date of birth, mobile number, email ID, and address.
  • Health Data: Reports, test results, wellness inputs (with explicit consent).
  • Device & Location Info: OS, browser, GPS data, crash logs.
  • Usage Data: User activity, preferences, interaction logs.

3. Data Usage & Data Retention

Your data is used to:

  • Deliver and enhance healthcare services
  • Personalize user experience
  • Notify users of updates, services, or alerts
  • Ensure compliance with legal obligations
  • Data is retained for service continuity, legal or audit purposes, which may be opted for deletion anytime

4. Data Processing & Consent
  • Data is processed only with consent or lawful necessity.
  • Secure Cloud Infrastructure.
  • Access is restricted to authorized personnel.
  • Sensitive Personal Data or Information (SPDI) is encrypted and securely stored
5. Data Storage
  • Data is stored on secure, India-based cloud servers with backups on GDPR-compliant infrastructure.
  • All vendors are contractually required to meet Indian data protection standards.
6. Security Measures
  • Encryption of health and personal data.
  • Firewall and role-based access
  • Periodic audits and vulnerability assessments
7. Third-Party Sharing

We do not sell your data. It may be shared with:

  • Authorized health and service providers.
  • Technical vendors (under NDAs)
  • Government bodies (only when legally required)

8. Business Transfers

User data may be transferred during mergers, acquisitions, or restructures. Users will be notified of such events.

9. User Rights

You have the right to:

  • Access and correct your data.
  • Withdraw consent.
  • Request data deletion
  • Opt out of marketing communications
  • Email us at support@lifeonplus.com to exercise your rights

10. Children’s Privacy

We do not knowingly collect data from children under 13 without parental consent. If discovered, such data will be deleted.

11. Policy Updates

We may update this policy periodically. Material changes will be communicated via email or platform notifications.

12. Protection of LifeOnPlus Technologies India Pvt. Ltd.

We reserve the right to take appropriate action, including legal remedies, against unauthorized access, misuse, or threats to our systems, intellectual property, employees, partners, and brand.
All content, technologies, and methods used in the LifeOnPlus App are the intellectual property of LifeOnPlus Technologies India Private Limited and are protected under applicable laws.

13. Contact Us

LifeOnPlus Technologies India Pvt. Ltd.
903 Ocean View, Union Park, Khar West,
Next to Quantum Park, Mumbai - 400 052
Email: support@lifeonplus.com
Website: www.lifeonplus.com


SECTION II: PRIVACY POLICY – LIFEONPLUS APP


This section applies specifically to LifeOnPlus App users.

A. Additional Data Collected via App

  • Location Services: GPS data for nearby health services.
  • App Usage Analytics: Screen interactions, time spent, crashes.
  • Mobile Identifiers: Device ID, push notification tokens.

B. App-Specific Usage

  • Enable Body Recharge Station bookings.
  • Track wellness progress and health reports.
  • Access digital health smart card.
  • Use location to suggest local providers.
  • Access Camera for scanning reports or QR codes.

C. Tracking Technologies

The app may use local storage, analytics SDKs, or app tracking tools to improve functionality. You can disable some tracking via device permissions.

D. SPDI (Sensitive Personal Data or Information) Handling

  • Collected only with consent.
  • Used solely for healthcare-related features.
  • Shared only with authorized, bound personnel.
  • Consent can be withdrawn anytime via app settings or email.

E. Notification Preferences
  • Health alerts and tips are opt-in.
  • Users may manage push notification settings via the app.

SECTION III: PRIVACY POLICY – LIFEONPLUS WEBSITE


This section applies specifically to visitors and users of the LifeOnPlus Website (www.lifeonplus.com).

A. Additional Data Collected via Website

  • IP address and device/browser type.
  • Page visits, time on site, click-through rates.
  • Form submissions and communication records.

B. Cookies and Web Tracking

We use cookies and tools like Google Analytics to:

  • Understand user behaviour.
  • Save preferences.
  • Personalize browsing experience.
  • You may disable cookies via browser settings, but certain features may be affected.
C. Marketing and Forms

If you fill out contact forms or subscribe to updates, we may:

  • Store your contact info.
  • Send relevant marketing emails (opt-in).
  • Share your queries with internal teams for response.
  • You may unsubscribe anytime via the provided links.

D. Third-Party Tools

integrate

  • Chatbots.
  • Payment gateways.
  • Third-party forms or analytics tools.
These tools are subject to their own privacy terms, and we ensure they adhere to our data protection standards.

Please feel free to contact our whatsapp Number +65 8013 6083

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    LifeOnPlus Technologies India Private Limited

    Registered Office
    # No.301, 3rd Floor, “MasterMind 1, Royal Palms” Aarey Milk Colony, Goregaon (East), Mumbai-400065
    GST: 27AAFCL7111F1ZQ
    CIN : U79110MH2024PTC418580

    Branch Office
    No. 15, Devraja Mudali Street, 1st Floor, Park Town, Chennai - 600 003

    Branch Office
    WeWork Cinnabar Hills, Embassy Golf Links Business Park, SY# 13/2, Location no 8, Challaghatta, Bangalore - 560047

    In Collaboration with Technical Partner
    Paxykop Technologies Pte Ltd
    L-39, MBFC, 10 Marina Blvd,
    Singapore - 018983