At LifeOnPlus, we are committed to ensuring a seamless experience for our users. Our returns and replacement policy is designed to be transparent, fair, and compliant with applicable consumer protection laws in India.
Products sold on LifeOnPlus may be returned within the applicable return window if:
Return or replacement requests must be raised within 7 days of delivery unless specified otherwise on the product detail page.
A return will be processed only if the following conditions are met:
Products marked as "Non-returnable" on the product page cannot be returned or replaced unless defective or damaged upon delivery.
Product Type | Return Window | Return Eligibility |
---|---|---|
Medical Devices | 7 days | Returnable if defective, damaged, or not as described. May require technician evaluation. |
Global Digital Health Smart Card | Non-returnable | As it is a digital card, and only some packages get Physical Card if opted. |
Non-Consumables (e.g. wearables, diagnostic tools) | 7 days | Returnable if in original, unused condition. |
Perishable/Consumable items (e.g. supplements, testing strips) | Non-returnable | Due to hygiene and health standards. |
Services (e.g. bookings, health checkups) | Non-returnable | Unless service was not delivered or fulfilled as per terms. |
Replacements are offered only if:
If the replacement is unavailable, a full refund will be initiated.
As LifeOnPlus is an aggregator platform:
LifeOnPlus facilitates the return process between users and vendors but is not liable for non-fulfilment where vendors are non-compliant with stated return terms.
For select products like medical devices or hardware:
Corporate Address
Paxykop Technologies Pte
Ltd
L-39, MBFC, 10 Marina Blvd,
Singapore - 018983
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903 Ocean View,
Union Park, Khar West
Next to Quantum Park,
Mumbai - 400 052
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Mudali Street, 1st Floor,
Park Town,
Chennai - 600 003
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WeWork Cinnabar Hills, Embassy Golf
Links
Business Park,
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Location no 8, Challaghatta, Bangalore - 560047