• Refunds are applicable under the following conditions:
• The return is successfully processed and the item passes quality checks.
• The seller confirms receipt of the returned item in acceptable condition.
• A replacement is not available for an eligible return.
• Order cancellation is initiated before shipping or as per cancellation terms.

Note: Refunds are not applicable for certain non-returnable products or services as defined in the product detail page.

• Once your return is received and verified, or the seller confirms receipt:
• A refund will be initiated to the original payment method used at the time of purchase (for prepaid orders).
• Refunds are typically processed within 7–10 business days after approval.

If the original payment method is no longer valid:

• A refund will be issued via Demand Draft (DD).
• You will receive an email requesting your full name and postal address for dispatch of the DD.
• Refund processing via DD may take an additional 5–7 working days after receiving address confirmation.

• Global Digital Health Smart Card: This product is non-refundable once activated or dispatched.
• Consumables and health-related perishables: No refund due to hygiene, safety, or expiration concerns.
• Services availed: Completed services (e.g., health checkups, consultations) are non-refundable unless undelivered.

• In case we receive a payment failure or refund rejection from your bank:
• Refund will be reprocessed via Demand Draft to the registered address.

In such cases, please contact support@lifeonplus.com with your details.

• Each vendor/seller may have a distinct refund policy.
• The final refund amount and timeline are subject to the seller's policy and condition of the returned item.
• The seller’s policy (if different from the platform policy) will be visible on the respective product detail page.
• LifeOnPlus facilitates the refund process and ensures fair mediation but does not control fund release in case of direct vendor disputes.

• Email and/or SMS once the refund has been initiated.
• A link or reference to track the refund or DD dispatch status.

• Consumer Protection Act, 2019
• E-Commerce Rules, 2020
• Guidelines from the Ministry of Consumer Affairs, Government of India

Buyers have the right to a transparent refund mechanism, and sellers are obligated to honour the stated refund terms under applicable laws.

• Contact us at support@lifeonplus.com
• Chat with us via the LifeOnPlus App
• Escalations will be resolved within 5 working days